Rescheduling/Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

All appointments must be booked 24 hours in advance!

All appointments must be booked through the booking site where a credit card will be asked to be put on file. A non-refundable, non-transferable deposit of $25 (or 100% of service fee, whichever one is lesser) is required at the time of booking before appointments will be accepted. An invoice will be sent via text or email and 24 hours will be allowed to pay. If the invoice is not paid within 24 hours, the appointment will then be canceled. This fee is credited towards the cost of your upcoming appointment. If you cancel or reschedule your appointment, you will forfeit your deposit, and if it's less than our 24 hour cancellation window, you will be charged for the remaining 50% of your scheduled service.

Sickness or Family Emergency

If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date.

Because of the high rise of covid 19, masks are required when entering and exiting the building and anytime a service is not being rendered!

24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give a 24 hour advance notice, you will be charged 50% of the amount of your appointment. This amount must be paid prior to your next appointment.

If cancelation is due to JLees Skin and Beauty, a full refund of all monies/deposit paid will be provided to clients within 14 business days!

No-Shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show." They will be charged 50% of their "missed" appointment. This amount must be paid prior to your next appointment. Failure to do so will result in the forfeiture of future appointments with JLees Skin and Beauty!

Late Arrivals

Please aim to arrive 10 minutes before your scheduled appointment. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time to start a treatment. Regardless of the length of treatment actually given, you will be responsible for the "full" session. Out of respect and consideration for your therapist, please plan accordingly and be on time!

In order to reschedule, you must submit a new booking fee!

Travel

Mobilization/Hauling/Set up on location fee ~ $100 paid in advance with a deposit fee. No Exceptions

Mileage fee ~ $0.63 per mile (1st 20 miles there and back free) paid in advance with a deposit fee. No Exceptions

Before 10am & after 6pm will be an additional $30 paid in advance with a deposit fee. No Exceptions

Sunday and Holiday appointments are $125. No Exceptions

*please know that your credit card information is safe and secure within our system*

We look forward to serving you!